An investigation found that the company did not have the customers consent to send direct marketing emails.   ICO Head of Enforcement, Steve Eckersley, said: “Organisations have a responsibility to ensure they are acting within the law. Where they do not, the ICO can and will take action. This particular investigation was prompted by a [...]

BT’s Openreach division, which runs the UK’s broadband infrastructure, should become a distinct company within the BT group, according to regulator Ofcom. Campaigners said the changes could not come soon enough for the millions of people who have suffered “woeful levels of service from Openreach”. The media watchdog has resisted calls to split Openreach off […]

BT customers are once again banging their heads against their keyboards this morning, due to a power outage which has thrown them offline for the second day running. Today the issue is a power outage at London’s Internet Exechange Telehouse North. An email message from BT Wholesale, with the subject line ‘Major Service Interruption’ – […]

BT Broadband is still down in a number of areas in the UK today.  Once we have any updates, it will be posted here. Reports state that it is down to a faulty UPS http://www.theregister.co.uk/2016/07/20/telecity_power_outage_bt_offline/

Many of BT’s customers have experienced problems with its broadband and telephone services. The firm first acknowledged the issues in a tweet shortly after 09:00 BST and said they had been resolved three and a half hours later. Its troubles also caused several banks to be unable to offer online services. BT said that a […]

BT has said some of its customers are experiencing problems with its broadband and telephone services. “Sorry, we’re aware of a problem & working to fix ASAP,” it tweeted shortly after 0900 BST. The firm’s Plusnet broadband division has also said that it is facing issues. BT said that “power issues at one of our […]

BT has been told it must “put it house in order” by MPs who have accused the firm of “significantly under investing” in its network infrastructure. Its Openreach subsidiary provides BT’s rivals with access to its broadband network. The MPs said the “shortfall in investment” could run into hundreds of millions of pounds a year. […]

BT Group has outlined plans to invest £6bn over the next three years in faster broadband and mobile services. It plans to offer what it describes as “ultra-fast” broadband to 12 million premises by 2020, as well as improving coverage of faster 4G mobile services. However, Sky said the plan had “limited ambition” and called […]

The UK regulator Ofcom has published its review of the telecoms industry, looking at how to ensure homes and businesses get the best possible phone and broadband services. It comes at a crucial time, when consumers and governments alike recognise that broadband is nearly as vital as the water and electricity supplies. But, complaints about […]

Communications regulator, Ofcom has told BT to open up its cable network, allowing competitors to connect the internet to homes and offices. Ofcom also says that the country is suffering from a digital divide between those who have the latest technologies, and those who do not. It has proposed that decent, affordable broadband should be […]

Many residents moving into newly-built homes are finding broadband services slow or non-existent, an investigation from broadband advice site Cable.co.uk has revealed. It has received hundreds of complaints from owners of new homes about poor broadband. According to the Home Builders Federation, BT Openreach has failed to connect new homes on time. In response, Openreach […]