This is the support page you are looking for…
If you need help with anything, call our fantastic support BAU (Business As Usual) team on 0121 289 3661. One of our team of engineers will be on hand from 9am until 5pm to take your call and promptly resolve your issue. We will always try to fix your issue the first time you call, so you can simply resume your working day, but just in case we can’t, we will make sure to keep you updated with any progress we’re making.
ONLINE Support Portal
Do you need to log a NEW support request? Maybe you would like to check the status of an OPEN request? Simply click to launch the support portal below. Please note that this will open a new browser window.
Share your screen
If one of our engineers has sent you here, simply click the ConnectMe button here. Enter the code they give you into the box below and follow the on-screen instructions.
If you are experiencing any issues
You will need to use an alternative screen share application. Simply click TeamViewer and one of our engineers will direct you on this if it’s necessary.
Stuck for time? Just drop us an email
Too busy for a phone call? Maybe you need a new mailbox, user account, or permissions changing? No problem. Simply email support@ilicomm.com and we will get right on it!
