Support Technician


Location: Birmingham B6
Salary: £competitive + Additions
Job type: Permanent


Role Overview:

Reporting to the Support Manager, you will be responsible for providing telephone and remote access support for our clients on a range of Windows Server, Desktop, Application and Network problems. You will also be responsible for carrying out a range of daily network administration tasks for specified clients. You should have strong technical skills with knowledge of Microsoft and Windows solutions, network connectivity and administration of server-side applications including Exchange and Active Directory. Experience troubleshooting and administering PC Hardware and Software issues; and Office applications, particularly Outlook, is essential. You should have some experience supporting Cloud solutions such as Office 365. A proven ability to troubleshoot effectively from first principles over a broad range of other generic and bespoke business applications is also required; as is the aptitude to multitask and prioritise tickets free of supervision. 3 years prior experience in a similar role is therefore essential. Good customer skills and telephone manner are also key aspects of the role.

Opportunities for paid overtime and standby work are also available for the right candidate.

Key Accountabilities:

Either taking / logging tickets directly during busy periods or receiving escalated tickets from colleagues, you will be able to manage your own call queue within specified SLA’s and competently resolve issues around the following technologies;

  • Windows Server 2003, 2008 and 2012 Active Directory, Group Policies, MS Exchange 2007, 2010 and 2013, MS Office, Terminal Server
  • Windows Desktop Operating Systems in corporate environments, Windows 7, Windows 8
  • Supporting various implementations of Cloud technologies
  • Citrix, virtualisation, backup solutions and storage systems.
  • LAN and WAN technologies including switching, routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc


Strong technical, interpersonal and organisational skills are required. You should be calm under pressure, have a high calibre of administrative competence, demonstrate total task ownership and possess the ability to think on your feet. You should be able to work independently.

Essential Skills:

  • Ideally Educated to A level or equivalent
  • 3 years proven experience in a commercial technical helpdesk role, preferably within the Service Industry working with the above named technologies
  • Ability to work without supervision
  • Business communication skills, both written and verbal

Desirable Skills:

Additional industry recognised qualifications such as, MCTS, MCITP, MCSE, CCNA, CompTIA A+ and Network+


This is a fantastic opportunity to join an expanding company who actively encourage the personal development of their employees. Working in a fast paced environment, alongside technical and logistical personnel supporting the latest technologies, this is a prospect not to be missed, where the ability to innovate and deliver results will be rewarded.



Email your CV to the HR team, we’d be delighted to hear from you.



Email your CV to the HR team, we’d be delighted to hear from you.





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