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Careers

Hi there, we’re expanding our team!

Being able to deliver an outstanding service to our customers is highly reliant on the excellent people we have here at ilicomm.

We require people who are dedicated to outstanding service, passionate about IT and always go that extra mile for customers. In return we reward our staff with competitive salaries, qualification allowances, and other great benefits. You’ll also be working alongside a friendly team of IT specialists who are passionate about their work.

NO AGENCIES – If you are an agency please do not reply to this job advert, it may result in your email address being blocked.

Careers ilicomm Technology Solutions

PROJECT DELIVERY / SUPPORT ENGINEER 

[Birminghan – Full Time]

What you’ll be doing…

Joining us as a Project delivery/support engineer, you will be working in our Technical Services department as part of the Engineering & Projects team. This team is responsible for delivering a wide array of solutions and technologies – managing end to end operations for both internal and customer systems. You will have the exciting opportunity to integrate closely with our customers’ businesses, driving growth through the strategic use of IT.

We’re a tight-knit team with around 20 staff whom all play a pivotal role in their area of expertise to deliver outstanding service to our customers and we’re looking for a person with a sound level of technical skills – Mid to Senior level.

RESPONSIBILITIES

  • Taking the lead point of contact & ownership of customer requirements for managed solutions
  • Operating as a technical point of contact for specific customers
  • Representing Ilicomm in various stakeholder meetings
  • Creating detailed plans for projects – defining scopes, milestones & deliverables
  • Understanding the customers business, identifying opportunities for new technology solutions
  • Providing 3rd Line technical support to 1st and 2nd line support desk where required
  • Firewalls, Storage & Networking (Routers & Switches)
  • Virtualisation platforms
  • Windows Server platforms – physical & virtual
  • Hosted virtual desktop systems
  • Backup & Disaster Recovery systems

 

INRASTRUCTURE

  • Ensuring solutions are built securely, conducting any required hardening techniques
  • Maintaining communications with customers and internal stakeholders, ensuring updates are communicated clearly, professionally and on-time
  • Creating detailed technical documentation of all solutions built and conducting handovers to the 24×7 Support team for ongoing support
  • Scoping and implementing upgrades to the backend infrastructure
  • Providing pro-active support & continuous improvement across all solutions
  • Troubleshooting & problem-solving technical issues or providing technical assistance/advice as required
  • Liaising with suppliers/vendors for support as required
  • Taking ownership of escalated 3rd line support requests, providing rapid fault finding and resolution to technical issues
  • Working with and mentoring the Business as usual team

 

SKILLS 

{Essential}

  • Strong stakeholder management skills a necessity
  • Strong written and verbal communication skills
  • Ability to work under own initiative and/or part of a technical project team
  • Firewall technologies including Sonicwall
  • Windows Server – OS 2008 R2 onwards, including Server Core. AD, Group Policy, Powershell
  • Networking fundamentals – VLAN/TAGGING, VPN, Advanced TCP/IP
  • E-Mail Servers – Exchange O365
  • Virtualisation – Esxi, VMware vSphere, Citrix XenServer, Hyper-V
  • Virtual Desktop – Citrix XenApp/XenDesktop, Microsoft RDS
  • Backup & Recovery – Veeam, Mozy Network Switches & Routers – DELL, Cisco, HP

{Good to have}

  • Office 365 – Sharepoint, Exchange Online
  • Anti-malware – Sophos, ESET, mobile device management
  • Public Cloud – Microsoft Azure, Amazon AWS Proven experience working in a Senior SysAdmin, engineering or architecture role with 3rd line support
  • Excellent troubleshooting & problem-solving skills
  • Professional communication skills, written & verbal
  • Ability to self-teach and expand knowledge
  • Stringent attention to detail, accuracy & quality
  • End-to-end ownership of tasks, projects and problem resolution
  • Adaptable to changes in workload or task priorities
  • Prince or equivalent project management methodology

Desirable Qualifications:

  • Microsoft MCSE – Windows Server
  • VMware VCP – Datacenter Virtualisation
  • Citrix CCP – Virtualisation
  • Cisco CCNA – Routing & Switching

Other things you need to know

  • To be considered for this role you must have  a minimum of 3+ years experience and the required skill set. We require a self-starter and mid-senior experienced individual to hit the ground running so they can be involved in customer projects and support issues immediately.
  • The role is primarily office based at our headquarters in Birmingham. As part of your responsibilities will be to provide mentoring and assistance to junior members of the team you will be working from our offices most of the time.
  • We are a pet-friendly business and on occasion staff members may bring into work their pet Dogs. If you have a pet dog you are welcome to join the ‘bring your pet to work rota’ and introduce them to the rest of the team.
  • You will have to roll up your sleeves and get stuck in. You will have the luxury of developing the role for yourself, the more you bring to the table, the more you’ll take away.

To Apply

Click the button below and send your CV with a cover note.

Job Type: Full-Time – 40 hours per week, plus flexibility to work outside of normal working hours

Salary: DOE

Experience: 5+ Years

Mandatory Skills: Be able to support, architecturally design and/or deliver the following personal and technical skills.

Benefits
Our excellent benefits package includes a company pension scheme, flexible/home working, training per annum, company laptop, access to the company vehicle and an excellent salary.

What we are after

Senior Support and Architectural Engineer

Specialising in Azure, Citrix, RDS Hosted Infrastructures

Midlands (Birmingham) based information technology company.
Having built an enviable team of highly qualified and competent IT engineers, we are now looking to further strengthen our in-house skills to enable us to achieve industry recognition and our ambition of providing the provision, implementation and support of cloud and digital solutions, transformations and after-sales management to our existing and prospective clients.

The person employed will be a key member of the team, working alongside the CTO and senior Support and Architectural Team playing a key role for both in-house and customer systems management and development.

Does this sound like You?

You must have exceptional customer service skills alongside an outstanding level of technical skills and experience that will make you stand out from the crowd.We’re a tight-knit team with around 20 staff whom all play a pivotal role in their area of expertise to deliver outstanding service to our customers. If this doesn’t sound like you, or you do not have the experience or skills required, please reconsider applying for this role.

You must be able to communicate clearly and concisely and be articulate in conversation. This is a technical customer service role that will require detailed conversation and communication with both your peers and clients. You will be expected to objectively challenge the technical direction of the business and contribute to the architectural design needed for us to achieve continual improvement. You steer towards a challenge, rather than around it and have a passion for solving problems head-on. You must be ambitious and poses a drive to develop your career in a meaningful way.

Our business is exceptionally fast-paced which is why we need someone flexible and agile enough to adapt to aggressive change. From time to time the technology breaks and it’s all hands on deck to get our customers back up and running which, very occasionally, can result in a long working day until business as usual resumes.

You must be able to demonstrate the skills required to provide top-level 3 support and architectural design/delivery.

Personal Skills

  •  Exceptional customer service skills / Articulate in conversation
  • Team Player willing to go above and beyond the call of duty
  • Work outside of comfort zone and explore new options
  • Experience working in a fast-paced and high-pressure environment, with the ability to work unsupervised, self-manage and prioritise tasks.
  • Using your initiative be able to source resolutions, fixes and best practice delivery for ‘sticky’ technical issues and challenges.
  • Be able to embrace and work under pressure.
  • Provide escalation and troubleshooting assistance to 2nd and 3rd line support desk engineers, helping with tricky support issues.
  • Provide mentoring to junior members of the technical team, enabling them to progress in their development.
  • Be comfortable working alongside a geographically diverse, multi-skilled team, and supporting a 24/7 environment

Technical Skills

  • Proficient in networking, TCP/IP, Core networking protocols, Subnetting, Routing, VLAN etc. Understand and be conversant in the implementation and support of firewall technology, Internet connectivity. Understand and be able to explain the OSI model.
  • Understanding and experience of support, management and architectural design (including practical hands-on experience) of a Citrix environment including Netscaler, StoreFront, Xenapp, XenDesktop environments.
  • Understanding and experience of support, management and architectural design (including practical hands-on experience) of various hypervisors including complex VMWare VSphere/Esxi, Hyper-V and XenServer.
  • Fully conversant with MS Windows Server (legacy and current versions) including complex cluster environments
  • Fully conversant with MS SQL Server including implementation of Visual Studio, reporting etc.
  • Be able to implement, support and deliver email migration to/from legacy/on-premise Exchange servers to 365 including design and build of hybrid solutions.
  • Architect, support and manage storage solutions including SAN networking, storage arrays, RAID, Encryption solutions and NAS technologies. Be able to demonstrate an understanding and hands-on experience of the Host, Fabric and Storage Layer components of a SAN.
  • Experience with Microsoft Azure and Amazon AWS Cloud Hosting. An appetite to work within MS Azure environments is a necessity as there is a considerable amount of activity focused around these technologies.
  • Detailed knowledge and hands-on experience of MS 365 platform of applications including management of this environment.
  • Multi-Factor authentication configuration, delivery and support using various technologies, DUO, Google Authenticator etc.
  • Hands-on hardware experience of Server, SAN Storage, Network Switches, Routers, Firewalls, WiFi etc.

Other technology skills that are desirable :

  • Barracuda Suite of products
  • Sophos, Eset etc AV
  • Cisco, Sonicwall and Barracuda Firewalls
  • HP/Cisco Switches
  • Linux
  • RMM
  • System monitoring and Reporting – Icinga, Grafana, Prometheus, Nagios etc
  • All industry qualification/certifications will be looked at favourably including a Microsoft Stack Qualification, VMware, VCP, CCNA etc which will also help the business maintain the appropriate vendor certifications.

Other things you need to know

  • To be considered for this role you must have  a minimum of 5+ years experience and the required skill set. We require a self-starter and experienced individual to hit the ground running so they can be involved in customer projects and support issues immediately.
  • The role is primarily office based at our headquarters in Birmingham. As part of your responsibilities will be to provide mentoring and assistance to junior members of the team you will be working from our offices most of the time.
  • We are a pet-friendly business and on occasion staff members may bring into work their pet Dogs. If you have a pet dog you are welcome to join the ‘bring your pet to work rota’ and introduce them to the rest of the team.
  • You will have to roll up your sleeves and get stuck in. You will have the luxury of developing the role for yourself, the more you bring to the table, the more you’ll take away.

To Apply

Click the button below and send your CV with a cover note.

NEED MORE INFORMATION?Contact us to see how we can help your business

Call our Sales Team on:

+44 (0)121 289 3434

or email us at:

hello@ilicomm.com