Careers

Hi there, we’re expanding our team!

Being able to deliver an outstanding service to our customers is highly reliant on the excellent people we have here at ilicomm.

We require people who are dedicated to outstanding service, passionate about IT and always go that extra mile for customers. In return we reward our staff with competitive salaries, qualification allowances, and other great benefits. You’ll also be working alongside a friendly team of IT specialists who are passionate about their work.

NO AGENCIES – If you are an agency please do not reply to this job advert, it may result in your email address being blocked.

Careers ilicomm Technology Solutions
Careers ilicomm Technology Solutions

IT SUPPORT TEAM LEADER

Birmingham

 

Are you looking for the next step in your IT career? Are you looking for an opportunity to lead a successful support team? Do you want to become part of one of Midland’s most well-established Managed Service Providers?

Every Cylinder is proud to work in partnership with ilicomm Technology Solutions to recruit an IT Team Leader to join their growing team. You will join a friendly, professional and competent IT support team, providing expert IT solutions to customers across the UK.

You should have experience working for a Managed Service Provider (MSP), troubleshooting technical issues, managing a caseload of tickets and providing excellent customer service. You will have experience providing supervision/leadership/management in a helpdesk environment.

You will be responsible for delivering 2nd Line Support as part of the service desk and providing leadership to the 2nd Line Support Team. You will need to demonstrate the ability to lead and motivate a support team, fostering a culture of exceptional customer service while ensuring high standards of technical solutions

Apart from joining a thriving and growing business, ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further develop your technical skills.

Specific duties will include (but aren’t limited to):
  • Provide 2nd Line support via telephone and email
  • Delivering leadership to a 2nd Line Support Team
  • Inspiring excellent customer service and technical expertise to all team members
  • Generating performance reviews and reporting to senior leadership
  • Assisting management with mentoring the apprentice engineers
  • Microsoft desktop and server support
  • Basic networking tasks such as IP troubleshooting, DNS and remote printing support
  • M365 support, including Exchange, Office and Azure Active Directory
  • Working with backup technologies, including Veeam, Datto and Barracuda
  • Working with Anti-virus software, such as ESET and Sophos
  • Basic troubleshooting of firewall and routing issues
  • Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date
  • Meeting SLAs and Helpdesk targets for quality and performance

Any related industry certifications will also be highly considered.

Benefits
  • Local Gym Membership contribution on request
  • 29 days annual leave, including bank holidays
  • Pension scheme
  • Free eye tests
  • Company workwear provided
  • Free on-site parking

BEFORE YOU APPLY

Can you answer YES to the following questions?

  1. Do you have experience working for a Managed Service Provider (MSP)?
  2. Do you have a minimum of 2 years of experience?
  3. Do you have a minimum of 1-year of leadership/management experience?
  4. Are you commutable to Aston, Birmingham?

If the answer is YES, click the button below and send your CV with a cover note.

Careers ilicomm Technology Solutions

IT SUPPORT TECHNICIAN/ENGINEER

Birmingham

 

Are you looking for the next step in your IT career? Are you looking for an opportunity to develop your technical skills further? Do you want to become part of one of Midland’s most well-established Managed Service Providers?

Every Cylinder is proud to work in partnership with ilicomm Technology Solutions to recruit an experienced IT Support Technician to join their growing team. You will join a friendly, professional and competent IT support team, providing expert IT solutions to customers across the UK.

You should have experience working for a Managed Service Provider (MSP), troubleshooting technical issues, managing a caseload of tickets and providing excellent customer service. You will be responsible for delivering 2ndLine Support as part of the service desk, taking responsibility for escalations from the 1st Line support team, and ensuring a quality service to customers.

Apart from joining a thriving and growing business, ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further develop your technical skills.

Specific duties will include (but aren’t limited to):
  • Provide 2nd Line support via telephone and email
  • Microsoft desktop and server support
  • Basic networking tasks such as IP troubleshooting, DNS and remote printing support
  • M365 support, including Exchange, Office and Azure Active Directory
  • Working with backup technologies, including Veeam, Datto and Barracuda
  • Working with Anti-virus software, such as ESET and Sophos
  • Basic troubleshooting of firewall and routing issues
  • Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date
  • Meeting SLAs and Helpdesk targets for quality and performance

Any related industry certifications, such as Azure Fundamentals, will also be highly considered.

Benefits
  • Local Gym Membership contribution on request
  • 29 days annual leave, including bank holidays
  • Pension scheme
  • Free eye tests
  • Company workwear provided
  • Free on-site parking

BEFORE YOU APPLY

Can you answer YES to the following questions?

  1. Do you have experience working for a Managed Service Provider (MSP)?
  2. Do you have a minimum of 2 years of experience?
  3. Are you commutable to Aston, Birmingham?

If the answer is YES, click the button below and send your CV with a cover note.

Careers ilicomm Technology Solutions
ilicomm Technology has two new openings for budding IT Apprentices. You’ll be working closely with our Second- and Third-Line technicians as they support our existing and new customers’ IT requirements.
You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.

We work to strict SLAs with our customers, and you’ll be responsible, after training, for the quality of information logged into our Call Management system – you will be expected to accurately log support tickets into our Call Management system in a timely manner.

We expect you to be self-motivated, efficient, and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office Outlook, Word, and Excel.

Specific duties will include (but aren’t limited to):
  • The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails.
  • Using the formal call logging system in place and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions.
  • Recognising when a call is urgent and escalate accordingly.
  • Carrying out configuration and testing of new kit prior to installation at customer site.
  • The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
  • The ability to demonstrate an excellent customer service focus when dealing with clients.

We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the Second-Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.

Our customers are supported from 8:00 am – 6:00 pm Monday – Friday [excluding Bank Holidays] and you will work a 37.5-hour week around these hours.

Benefits
  • Local Gym Membership contribution on request
  • 29 days annual leave, including bank holidays
  • Pension scheme
  • Free eye tests
  • Company workwear provided
  • Free on-site parking

How to Apply for this IT Support Apprenticeship

If you would like to be considered for this role, click “apply” today and provide a short cover note and any supporting documents.

You must be eligible to work in the UK. Strictly no agencies, please.

    SENIOR IT ENGINEER

    [Birminghan – Full Time]

    Could you be the next Senior IT Engineer at ilicomm Technology Solutions? This Birmingham-based IT service provider is looking for an ambitious and experienced individual to join the team.

    This is an excellent opportunity to join a technology Managed Service Provider solutions company that has grown steadily over the past six years to become one of the leading IT service providers serving the Midlands and across the UK.

    ilicomm Technology Solutions was established in 2014 and is an award-winning, privately owned business providing fully managed IT services, support and cloud solutions to SMEs across the UK and Ireland.

    As Senior IT Engineer, you will be a key member of the team, working alongside the Directors and Managers to shape the strategy and long-term development of the business.

    As Senior IT Engineer, you will be responsible for:

    • Supporting all main systems infrastructure (as part of the team).
    • Speaking with clients both over the phone and face-to-face at a senior level.
    • Ensuring key infrastructure service level agreements are met.
    • Working closely with the Service Delivery Manager to ensure customer satisfaction.
    • Pre- and-post sales consultancy support.
    • Working with senior colleagues to conduct technology and strategy reviews.
    • Writing technical scopes for other members of staff to follow.
    • Working on complex technical issues.
    • Mentoring (as required) the 2 and 3rd support teams.
    • Projecting deliverance and accountability within that project.
    • Continuing the development of the Citrix environment which sits on VMware platform in multiple datacentres and on-board new clients when appropriate into the secure environment (practical hands-on approach will be required).
    • Supporting and liaising with the BAU Operational Teams after implementations, or assisting in complex issues.

    About You

    We are looking for someone with strong industry skills and experience providing Level 3 support, for a minimum of two years. You steer towards a challenge, rather than around it and have a passion for solving problems head-on. You will take ownership of your work and poses a drive to develop your career in a meaningful way, with a desire to progress into a managerial position

    The ideal Senior IT Engineer will:

    • Have a full UK driving licence.
    • Have proven experience in managing an Enterprise-class Infrastructure.
    • Be experienced with Windows Server 2016 / 2019 and Virtualised Servers, SAN and Hyper Converged Technologies.
    • Be experienced in working in a pressurised environment with complex design and troubleshooting.
    • Have the ability to build and maintain vSphere and Citrix environments from the ground up ‘unassisted’.

    You will also have the following technical knowledge:

    • Microsoft client and server OS experience (7-10, 11 optional, from 2008 to 2019, 2022 optional)
    • Active Directory management and maintenance, DNS, DHCP, GPO management
    • Remote Desktop Services experience, Citrix advantage
    • Extended layer 2 networking experience, layer 3 advantage. Switching, routing.
    • Hands-on onsite IT infrastructure support experience
    • Collaboration services (e-mail, VoIP), email security filtering solutions
    • Backup and restore infrastructure experience

    Benefits

    • Quarterly performance-based bonus scheme
    • Training incentives including access to Pluralsight
    • Local Gym Membership contribution on request
    • Access to a company vehicle or reimbursed travel expenses
    • 29 days annual leave, including bank holidays
    • Pension scheme
    • Free eye tests
    • Company workwear provided
    • Free on-site parking

    How to apply for the Senior IT Engineer role:

    If you have the skills and experience required for this events coordinator position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

    You must be eligible to work in the UK. Strictly no agencies please.

    Other suitable skills and experience includes: IT, IT Support, IT Manager, IT Support Engineer, IT Support Technician, 3rd Line Support Engineer, Senior 3rd Line Engineer, Third Line Support Engineer, IT Manager, IT Jobs West Midlands

    BEFORE YOU APPLY

    Can you answer YES to the following questions?

    1. Have you at least two years’ experience in Level 3 IT support?
    2. Do you have proven experience in managing an Enterprise-class Infrastructure?
    3. Are you experienced with Windows Server 2016 / 2019 and Virtualised Servers, SAN and Hyper-Converged Technologies?
    4. Do you have a full UK driving licence?

    If the answer is YES, click the button below and send your CV with a cover note.

    NEED MORE INFORMATION?Contact us to see how we can help your business

    Call our Sales Team on:

    +44 (0)121 289 3434

    or email us at:

    hello@ilicomm.com