Hi there, we’re expanding our team!

Being able to deliver an outstanding service to our customers is highly reliant on the excellent people we have here at ilicomm.

We require people who are dedicated to outstanding service, passionate about IT and always go that extra mile for customers. In return we reward our staff with competitive salaries, qualification allowances, and other great benefits. You’ll also be working alongside a friendly team of IT specialists who are passionate about their work.

NO AGENCIES – If you are an agency please do not reply to this job advert, it may result in your email address being blocked.

Careers ilicomm Technology Solutions


[Birminghan – Full Time]

Could you be the next Senior IT Engineer at ilicomm Technology Solutions? This Birmingham-based IT service provider is looking for an ambitious and experienced individual to join the team.

This is an excellent opportunity to join a technology Managed Service Provider solutions company that has grown steadily over the past six years to become one of the leading IT service providers serving the Midlands and across the UK.

ilicomm Technology Solutions was established in 2014 and is an award-winning, privately owned business providing fully managed IT services, support and cloud solutions to SMEs across the UK and Ireland.

As Senior IT Engineer, you will be a key member of the team, working alongside the Directors and Managers to shape the strategy and long-term development of the business.

As Senior IT Engineer, you will be responsible for:

  • Supporting all main systems infrastructure (as part of the team).
  • Speaking with clients both over the phone and face-to-face at a senior level.
  • Ensuring key infrastructure service level agreements are met.
  • Working closely with the Service Delivery Manager to ensure customer satisfaction.
  • Pre- and-post sales consultancy support.
  • Working with senior colleagues to conduct technology and strategy reviews.
  • Writing technical scopes for other members of staff to follow.
  • Working on complex technical issues.
  • Mentoring (as required) the 2 and 3rd support teams.
  • Projecting deliverance and accountability within that project.
  • Continuing the development of the Citrix environment which sits on VMware platform in multiple datacentres and on-board new clients when appropriate into the secure environment (practical hands-on approach will be required).
  • Supporting and liaising with the BAU Operational Teams after implementations, or assisting in complex issues.

About You

We are looking for someone with strong industry skills and experience providing Level 3 support, for a minimum of two years. You steer towards a challenge, rather than around it and have a passion for solving problems head-on. You will take ownership of your work and poses a drive to develop your career in a meaningful way, with a desire to progress into a managerial position

The ideal Senior IT Engineer will:

  • Have a full UK driving licence.
  • Have proven experience in managing an Enterprise-class Infrastructure.
  • Be experienced with Windows Server 2016 / 2019 and Virtualised Servers, SAN and Hyper Converged Technologies.
  • Be experienced in working in a pressurised environment with complex design and troubleshooting.
  • Have the ability to build and maintain vSphere and Citrix environments from the ground up ‘unassisted’.

You will also have the following technical knowledge:

  • Microsoft client and server OS experience (7-10, 11 optional, from 2008 to 2019, 2022 optional)
  • Active Directory management and maintenance, DNS, DHCP, GPO management
  • Remote Desktop Services experience, Citrix advantage
  • Extended layer 2 networking experience, layer 3 advantage. Switching, routing.
  • Hands-on onsite IT infrastructure support experience
  • Collaboration services (e-mail, VoIP), email security filtering solutions
  • Backup and restore infrastructure experience


  • Quarterly performance-based bonus scheme
  • Training incentives including access to Pluralsight
  • Local Gym Membership contribution on request
  • Access to a company vehicle or reimbursed travel expenses
  • 29 days annual leave, including bank holidays
  • Pension scheme
  • Free eye tests
  • Company workwear provided
  • Free on-site parking

How to apply for the Senior IT Engineer role:

If you have the skills and experience required for this events coordinator position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be eligible to work in the UK. Strictly no agencies please.

Other suitable skills and experience includes: IT, IT Support, IT Manager, IT Support Engineer, IT Support Technician, 3rd Line Support Engineer, Senior 3rd Line Engineer, Third Line Support Engineer, IT Manager, IT Jobs West Midlands


Can you answer YES to the following questions?

  1. Have you at least two years’ experience in Level 3 IT support?
  2. Do you have proven experience in managing an Enterprise-class Infrastructure?
  3. Are you experienced with Windows Server 2016 / 2019 and Virtualised Servers, SAN and Hyper-Converged Technologies?
  4. Do you have a full UK driving licence?

If the answer is YES, click the button below and send your CV with a cover note.

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+44 (0)121 289 3434

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